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Beneath the home page of Net Business Goals:
	Home - Internet Hosting Services
	Where to Start
		Naming sites
		DIY or not
		Getting up there
		Search Engines
		Managing IT
	Site Hosting Summary
		Terms + Acceptable Use
		Site Hosting Service
		Administration Services
		PC and Web-Mail Usage
		Intelligent Contact Form
	Mail Hosting Summary
		PC and Web-Mail Usage
		Why Mail Only hosting
	Company Aims
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	History of the company
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The links above may be used to go directly to a specific page of the site

Contents of page 'Home - Internet Hosting Services' are:

Net Business Goals - what we DO

Our services take you and your business idea through an important StepWise process to deploying people, procedures and technology to become a commercial success.
Our skill, knowledge and software assets also allow you to address the last of those critical components without training your own "Internet" experts while minimising cost, risk and pain for both you and your customers. And unlike many competitors, - adding extra capabilities does not force you to throw away previous investments but equally will not appear to users as "bolted on the side".

Is this page too boring??? - had to ask before you left!

This site is what we believe is appropriate for an I.T. services company to have as a presence on the Internet. But your company may need something completely different which is why we needed to create a page with technology demonstration links so that you can also see what we can do for different types of business.

Start simple but with the future in mind...

Within each step of the StepWise process we deliver detailed knowledge and experience of how to deploy technology to maximise business benefits gained from over 20 years of experience with blue-chip companies.

You won't find that detail on this website unless you are one of our associates because our site is Intelligent and Dynamic in that it can:

• differentiate between competitors and customers
• allow you to keep your site fresh with news and other minor updates without the delays and cost of getting pages re-authored and published
• know how you found our site without having to ask
• know what browser, operating system you use as well as how much information you can fit on your screen
• have a highly probable guess at your natural language
• AND - given the above - the site can dynamically send you different pages and even different text on pages - it all depends "who's asking"... This is extremely important regarding Sustainable Search Engine placement - follow the link for more detail.
• present information extracted from (PC) spreadsheets without manual re-keying
• dramatically reduce Junk Mail.
• allow you to tailor aspects of your dialogue with the site to suit your preferences
• Allows you to have groups of users who have access to the site, even update some parts but exclude the rest of the WWW community.
• Is the foundation for a Web Site that "does something useful" rather than a stale, static brochure that no-one ever returns to.

See ª`Linkintrorw for more details or see Where to Start.

What if your business wouldn't benefit from Internet technology?

If during the StepWise process the conclusion is that the most appropriate technology to match your business idea is pen and ink then so-be-it - we know that customers return to suppliers who are serious about integrity and honesty.

Want to find out more about the company and its services

It's easy - follow whichever links to the left (or below) that interest you.

Contents of page 'Where to Start' are:

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Contents of page 'Naming sites' are:

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Contents of page 'DIY or not' are:

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Contents of page 'Getting up there' are:

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Contents of page 'Search Engines' are:

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Contents of page 'Managing IT' are:

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Contents of page 'Site Hosting Summary' are:

Site hosting - Summary and comparison chart

Please read <`ªrep1#fmonty'>Full description of hosting Services if this is not detailed enough for you.

Price List for Services - UK Pounds Sterling (£) excluding VAT

Full Monty - £195 per annum or £19.50 per month.

Starter for Ten - £120 per annum or £12 per month.

Discounts are available for new sites - <`ªrep1#newsites'>click here for 15 - 30% off the above.

As part of the ordering process you will be required to confirm that you have read, understood and will comply with our Terms of Service and Acceptable Use, you may wish to read them now at Terms + Acceptable Use.

The Control Panel is the increasingly popular Ensim, the user manual can be seen here but be aware that it is 87 pages long and written to be read rather than referenced.

Contents of page 'Terms + Acceptable Use' are:

Terms of Service (TOS) and Acceptable Use (AU)

Net Business Goals Limited issues this document. The company shall be known throughout this document as Net Business Goals.

Net Business Goals agrees to provide the client web hosting for a monthly/annual fee. Net Business Goals will never require clients to advertise for Net Business Goals on their website in any way shape or form unless agreed upon such as a non-profit organization receiving complimentary hosting. Client is allowed to use site for business/commercial or personal websites or content.

Content:

All services provided by Net Business Goals may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any United Kingdom (or any other country) law is prohibited. This includes, but is not limited to: copyrighted material, material that is threatening or obscene, material that is "adult only" content, or material protected by trade secrets and other statue. The subscriber agrees to indemnify and hold harmless Net Business Goals from any claims resulting from the use of the service which damages the subscriber or any other party.

Note:

Pornography and sex-related merchandising are prohibited on any server. This includes sexual content, or direct links to adult content elsewhere. This is also true for sites that promote any illegal activity or content that may be damaging to our servers or any other server on the Internet. Links to such materials are also prohibited. Net Business Goals will be the sole arbiter as to what constitutes a violation of this provision.

Examples of non-acceptable content or links:

• Pirated software
• Hackers programs or archives
• Warez Sites
• Porn
• Spamming Software

Background-running Programs:

As a general rule we do not allow background-running programs. We may allow programs to run continually in the background, these are considered on a one to one basis and an extra charge will be incurred based on system resources used and operational maintenance needed.

Distribution and/or Transmission of Obscene or Indecent Speech or Materials:

Violation of indecency and obscenity laws can result in criminal penalties.

Intellectual Property Rights:

Material accessible to you through Net Business Goals's Services may be subject to protection under United Kingdom (or any other country) copyright laws, or laws protecting trademarks, trade secrets or proprietary information. Except when expressly permitted by the owner of such rights, you must not use the Net Business Goals Service in a manner that would infringe, violate, dilute or misappropriate any such rights, with respect to any material, which you access or receive through the Net Business Goals Network. If you use a domain name in connection with the Net Business Goals Service or similar service, you must not use that domain name in violation of any trademark, service mark, or similar rights of any third party.

Network Security:

Customers may not use the Net Business Goals Network with an attempt to circumvent user authentication or security of any host, network, or account. This includes, but is not limited to, accessing data not intended for the customer, logging into a server or account the customer is not expressly authorized to access, password cracking, probing the security of other networks in search of weakness, or violation of any other organization's security policy. Customers may not attempt to interfere or deny service to any user, host, or network. This includes, but is not limited to, flooding, mail bombing, or other deliberate attempts to overload or crash a host or network. Net Business Goals will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations. Users who violate system or network security may incur criminal or civil liability.

Defamation:

Defamatory speech distributed over the Internet can result in civil liability for the defamer.

Refusal of Service:

Net Business Goals reserves the right at its sole discretion to refuse or cancel service. Violation of any of Net Business Goals's Rules and Regulations could result in a warning, suspension, or possible account termination. Accounts terminated due to policy violations will not be refunded. Free domains which have been granted for customers paying annually are released to the customer at the end of there hosting period. Domains terminated due to policy violations will not be released to the customer.

Spam Or Unsolicited E-Mail:

You must not use the Net Business Goals Network, Net Business Goals equipment or any Net Business Goals email address in connection with the transmission of spam, flames, mail bombs, or substantially similar, unsolicited email messages. Your domain may not be referenced as originator, intermediary, or reply-to address in any of the above. This prohibition extends to the sending of unsolicited mass mailings from another service that in any way implicates the use of the Net Business Goals Network, Net Business Goals equipment or any Net Business Goals email address. A message is considered unsolicited if it is posted in violation of a newsgroup charter or if it is sent to a recipient who has not requested or invited the message. For purposes of this provision, merely making one's email address accessible to the public will not constitute a request or invitation to receive messages.

If you are found to have spammed, Net Business Goals reserves the right to disable your domain without warning. In addition, Net Business Goals may impose a £100 penalty for each spam policy violation. Net Business Goals solely reserves the right to refuse or cancel service to known spammers. Lastly, Net Business Goals reserves the right to determine what violates this policy. As such, any violation may result in cancellation of services without refund.

Abuse:

Any attempts to undermine, slander, libel, threaten, or cause harm to a Net Business Goals server, customer, employee, or the company directly is strictly prohibited and is grounds for immediate termination without refund. In addition, we will pursue all attempts to the fullest extent of the law.

Indemnification:

Customer agrees that it shall defend, indemnify, save and hold Net Business Goals (or it's employee's/owners) harmless from any and all demands, liabilities, losses, costs and claims, including reasonable legal fees asserted against Net Business Goals, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, it's agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Net Business Goals against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with Net Business Goals server; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party and (3) copyright infringement. Customer agrees to limit the liability of Net Business Goals to the amount paid for service.

Refunds Policy:

You may cancel your account at any time before your monthly billing date, and you will not be billed for the next month.

If you are paying annually for web site hosting services, we will issue a pro-rata refund for months not used.

Disclaimer

Net Business Goals will not be responsible for any damages your business may suffer. Net Business Goals makes no warranties of any kind, expressed or implied for services we provide. Net Business Goals disclaims any warranty or merchantability or fitness for a particular purpose.
This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by Net Business Goals and its employees.
Net Business Goals makes no "uptime" guarantees.
Net Business Goals keeps backups of key server systems only.
Net Business Goals can accept no responsibility for any loss of data or consequences arising from this.
Net Business Goals always advises clients to back up their site data regularly for its own protection.
Net Business Goals furthermore expects that its customers who provide hosting services (resellers) to others will ensure its customers fully comply with all applicable laws concerning the privacy of online communications and any other policy of Net Business Goals. A customer's failure to comply with those laws will violate this policy.
If a customer provides hosting services (resellers) to others and decides to cancel their reseller hosting account with Net Business Goals then Net Business Goals will not be responsible for maintaining hosting for the resellers customers.
Finally, Net Business Goals wishes to emphasize that in accepting services, customers indemnify Net Business Goals for the violation of any law or Net Business Goals policy, that results in loss to Net Business Goals or the bringing of any claim against Net Business Goals.
This means that if Net Business Goals is sued because of activities of the customer that violate any law, or this policy, the customer will pay any damages awarded against Net Business Goals, plus costs and reasonable legal fees.
Failure to comply with any of our terms & conditions will result in grounds for immediate account deactivation.

Net Business Goals reserves the right to change, edit, or update the policies contained in this document at any time for any reason without notice.

Contents of page 'Site Hosting Service' are:

Site hosting - What and Where

For a summary - see Summary and comparison of Site Hosting plans.

Unless your company is a "dot com" or a medium-sized corporate then it is likely to be best to have your Web Site hosted on an offsite computer that is in a large, secure data centre with very high speed connections to the rest of the Web. Even if you have an "always on" connection to the Web there is a mass of time, energy, effort, cost and risk in trying to set up a Web Server and a very, very significant amount of time from very skilled people required to keep it running securely, reliably, responsively etc..

You connect to your Web server from your own computer (or just a PC) as and when needed to refresh the information on both of them. This task can be automated and our own services are available to assist but it is not common to connect more than twice per day.

We provide a very high function hosting service at a very significant discount to our design and deployment customers because:

• we recognise the customer need for a one-stop shop and
• we can justify the reduced fees on the basis that we also remove a layer of communication and bureaucracy that arises when we provide just one of those services

Bands of service

To keep the buying (and selling!) simple we only have two levels of service:

• The Full Monty (For non-UK visitors = "everything") : this includes all you need to run interactive Web Sites that are driven by Data and DataBases.
• Your Starter for Ten : this includes all you need to run a static Web Site plus a subset of utilities and facilities that are commonly required even for simple sites. Note that Secure form submission is included.

The pricing for each of these when purchased as part of a design and deployment (D&D) engagement will be quoted in your (D&D) proposal but you can expect that they will be around 50% of the List Prices below with a price cap guarantee at that same rate.

Price List for Services - UK Pounds Sterling (£) excluding VAT

Full Monty - £195 per annum or £19.50 per month.

Starter for Ten - £120 per annum or £12 per month.

Discounts are available for new sites - click here for 15 - 30% off the above.
Also see Domain Management and Security and Authentication of your (Business/) Web Site for additional offers.

As part of the ordering process you will be required to confirm that you have read, understood and will comply with our Terms of Service and Acceptable Use, you may wish to read them now at Terms + Acceptable Use.

Hosting - the Full Monty

Our aim is to offer you all you need to have a very dynamic, intelligent site at a reasonable cost.

For those that want to check that statement, the Full Monty includes:

• 300MB of disk space
• 30 Mailboxes(Users)¹ ² - note that is not a limit on access to the site, merely how many of your own staff could have their own mailboxes. This is an ideal way of keeping Junk e'Mail out of your primary mailbox.
• Any number of Sub-domains¹
• 2GB of Data Transfer
• Client (eg Outlook - POP3) and Web Browser access to e'Mail when away from your PC
• Ensim control panel to control email accounts, sub domains etc.
• User access control for pages and data beneath Home Page
• SPAM Filtering by source - e'Mail address, domain (ie all at badserver.com) or IP address

and for the technologists:

• MySQL - multiple DataBases¹
• PHP4
• Perl 5
• SSI
• FrontPage 2002
• Linux / Apache
• Modern Intel servers attached with 100mbps burst mode connections to more than 6 Internet backbones

And if your success exceeds the limits?:

• Additional 30 Mailboxes: £3UKP/month¹ ².
• Additional 300MB Disk space: £3UKP/month
• Additional 1GB Data transfer per month: £3UKP/month
• Unique SSL Certificate and IP address for your own domain: £90UKP/year

  This is necessary if your site wishes to have substantial dialogues with your prospects and customers in a Secure manner. Basic form submission in a similar Secure manner is included in either of the above packages.

Notes:
¹ Normal use of these facilities consume a small amount of your allocated disk space.
² Normal use of these facilities consume small amounts of your allocated bandwidth.
Also see Price List.

Hosting - your starter for ten

Our aim is to offer you a very affordable entry cost to having a prescence on the World Wide Web but allowing you to upgrade to a more substantial site as and when it makes sense for you and your business proposition.

For those that want to check that statement, the Starter for Ten package includes:

• 150MB of disk space
• 15 Mailboxes(Users)¹ ² - note that is not a limit on access to the site, merely how many of your own staff could have their own mailboxes. This is an ideal way of keeping Junk e'Mail out of your primary mailbox.
• Any number of Sub-domains¹.
• 1GB of Data Transfer
• Client (eg Outlook - POP3) and Web Browser access to e'Mail when away from your PC
• Ensim control panel to control email accounts, sub domains etc.
• User access control for pages and data beneath Home Page
• SPAM Filtering by source - e'Mail address, domain (ie all at badserver.com) or IP address

  and our own code to support the following:

• Secure (SSL) submission of forms
• Counters of visitors

Also see Price List. Recommendations to add to the list are always welcome, particularly if that is what will make you decide to join us!. However - please do not ask us to do anything you know to be illegal such as making copies of code that would violate any licensing restrictions. If you don't know then ask!.

New sites - why pay for what you don't need

Any new site will take time to get established and for the traffic to grow. No credible web professional is going to predict what resources you will need without some history to analyse. What we do is to let you buy what you need to start and allow you to flexibly expand your resources when you know what you need.

Get more of the resources you want in exchange for those you don't!

Unless you request otherwise or you tell us your requirements in detail then we will set a threshold-notification trigger at 50% of the quantites listed above with our complete committment to set your allocations to the limits of your plan on your request at any time.

Even if you exceed the thresholds set, the site will continue to work perfectly normally - you will be notified automatically by e'mail and all you need to do is forward that e'Mail to us to confirm that the usage was not an "accident" or other unusual incident and we will increase your allocation of that resource. Sooner or later you will reach the limits of your plan in one of the resource groups but it is quite likely that another resource you bought initially is still below it's original 50% setting! - that's where we both become flexible!.

As you understand the resource needs of your site by this time, we will offer you a plan which is balanced to meet the resources you need and those that you don't - within the same charge. An example might be that you don't need 50% of your mailbox allocation but you do need 40% more bandwidth because you have a very popular and graphically intensive site - no problem.

We are not offering to do this balancing act on even a monthly basis but at each anniversary of your contract we will try to offer you the deal which best suits your resource usage. You can then factor in any promotional or other expansion plans and decide the trade-offs.

The benefit to you is that - as you can see - our prices remain low even when one of the resources you consume is high because other customers may use more of a different resource but less of the one that you need.

As part of the new site deal you also get a 15% up-front discount off the annual prices shown in the Price List above and 30% off your 2nd and subsequent years subscriptions if you remain below our initial settings. So even if your site does not become an overnight "Google" the good news is that you will have your prescence on the Web with lower cost as well as pain and most importantly when you need to expand, the capability is there without question and in a completely non-disruptive manner.

Or choose to take it all up-front

If you prefer to have us pre-allocate all the resources of the plan that you choose when we set up your site then we will be pleased to do so with no "quibble" whatsoever. Additional resources can then be purchased at very reasonable rates indicated in 'extras' - above.

Domain registration and managment

We recommend that you either:

1. register your domain name yourself online with a reputable registrar who is likely to be in business for the next decade or
2. We can manage the acquisition and management of your .com or .co.uk domain for a nominal £15 per annum to minimise the effort and time-wasting that can easily occur. Other domain TLDs - prices on request.

If you choose anything but the second option then we reserve the right to make administration charges of £15 per hour resolving any issues that arise.

Exclusive Secure Site Connectivity

We can manage the process of acquiring and deploying a unique Certificate for your Company which will give Web Users secure connectivity from their browser all the way to our server. For the majority of Small to Medium Businesses who are not conducting significant financial transaction we can supply this for £90 p.a. payable annually in advance. This will give 93% of the total Web population access without any intervention and the other 7% using very old or unusual browsers will have the option to accept your credentials dynamically.

There are many alternative suppliers of certificates for which we would then simply charge an installation and administrative fee to manage this facility. GeoTrust would be our preferred 2nd-tier supplier at a charge of £60 p.a. in addition to the annual payment for the certificate. Geotrust currently charge 149 USD for QuickSSL™ and True BusinessID™ is 249 USD. Both can be seen at: the GeoTrust Web Site.

Contents of page 'Administration Services' are:

Administering the Web without your own skills and training

Although our aim is always to minimise the additional skills and resource required to integrate the activities on the Web with your own business there may be some things are more sensibly done outside of your organisation.

The services fall into three broad categories - ranging from day-to-day to annual.

Day to day tasks that have to be administered

• e'Mail receipt, acknowledgement and management

Tasks that have to be administered every week or month

• Retrieve and analyse web statistics to ensure visitors are finding the site and what they need

Annual tasks that have to be administered

• Domain name registration and renewal - depending upon the type of domain this may be annual or every two years. For clients of our design and development services the fee for this is £15 p.a. for all "normal" domains (e.g. '.com', '.co.uk' etc.). For other clients the charge is £25 p.a. - again for "normal" domains (e.g. '.com', '.co.uk' etc.) only.

Contents of page 'PC and Web-Mail Usage' are:

Net Business Goals Hosting services - e'Mail management

Summary - please note the whole page is ©Net Business Goals

If you have already used e'Mail elsewhere you will know that if you do not have a plan for managing them they will cause you a serious amount of pain, time and effort.

There are many guides available for avoiding SPAM and managing notes into folders so that is not repeated here. This guide is about how to use our specific facilities to the best effect.

If you want to skip directly to any of the following then you can click on the item in the list:

• Use secure Form-to-Mail and Contact details manager to avoid placing your contact details on your Web Site
  • <`ªtrefCont1>eMail addresses that are in plain text can be harvested by robots looking in ordinary pages for text such as mailto:abuse@localhost or in simple Web Forms for hidden fields such as <input type=hidden name=recipient value='mailto:abuse@localhost'>.
  
  We provide this service for any Web Site (Hosted by us or not!) at a small additional charge to your hosting fees.
• Managing e'Mail on a PC (eg. MS Outlook):
  • <`ªtrefSetDel>Set deletion for a number of days after download plus always on delete
• Managing e'Mail using Squirrel Mail
  • Use a secure link - <`ªnurefs/hawk.xssl.net/~yourdomain/squirrelmail> can be bookmarked by right-clicking on this link
  • <`ªtrefPurge1>Empty your Trash can at least once per week
  • <`ªtrefSM+EMC>Use an e'Mail client as well as Squirrel Mail so that important e'Mails that you do not discard are stored on your PC and backed up from there.
• Set up more than one e'Mail account
  • <`ªtrefNotSad>Don't use your Site admin account for regular e'Mails as important mail may get lost.
  • <`ªtrefMor1em>Creating a second account allows you to retain contact with "Web contacts" even if your first account has problems. Note that you MUST place restrictions on space used by each e'Mail user to avoid all your accounts becoming unusable.

1. Go to the "Mail" tab as described in (1) above, select the relevant account with a single click and then click on Properties which you will find on the Big buttons down the Right Hand Side.
2. In Properties - choose the "Advanced" Tab and then SE-lect the "Leave a copy on server" - ie it should be a small square box.¹ with a black "tick" in it. You must also set the period to keep the e'Mails - 28 days should be ample. If you choose the option "delete files at server when deleted from Trash Bin" then be aware that those delete actions you perform in this identity will cause the original e'mail account never to see those e'Mails.
3. Then click on the "Servers" Tab and change the `ªimails to the set of numbers including the dots that you made a note of from the results of the "ping" process.
4. Click on the relevant "OK" buttons until you are back at the Outlook main screen(s) ready to read mail.
5. Click on "Send/Recv" to download your e'Mails from your `ªoldes but note that it will leave them on the server because of ¹ above.

   Bear in mind that you will be intentionally creating duplicate e'mail messages when you retrieve them first on this account because you will have left them on the server for the original account to handle as "normal".

6. Once you have proved to yourself that this copy of your old `ªemcli account is downloading e'mail successfully² you do not need to use it again until immediately after the domain name has been "switched".

WebMail usage and quick way to see if `ªtranp is over

Your welcome page will contain a link to the WebMail package that allows you to see your e'Mails from a browser client - eg Internet Explorer at work rather than Outlook Express at home - both accessing the same InBox.

Because you can access this without having to be physically at your own PC with it powered up and connected to the Internet you may find this is a useful way of checking if your new e'Mail account(s) are receiving mail. As soon as you are aware this is happening then you should use the `ªemcli copy account in your "New identity" (as in ² above) to download any e'mails that have been mis-directed or not downloaded in `ªtranp.

Glossary of terms

To keep the text as brief and readable as possible we have used the terms:

• The `ªdom2m to our service is the one (which you just agreed to purchase) which is currently running on another companies hosting service. This is normally the piece AFTER the 'www'. To be more precise in Internet terms it is a TLD or Top Level Domain, beneath which a company could have one or many sub-domains.
• For a short duration of time the "pointer" to the `ªdom2m will be in a state of flux as thousands of DNSs (Directory Name Servers) across the globe propagate millions of changes per week. However, `ªtranp we define is much longer in that from the initiation of the request to change such a pointer to it happening could be anything between seconds and weeks because depending upon who owns the domain name - the process could involve people and not all of them are necessarily seeing your request as their current top priority.
• During `ªtranp `ªemloss will occur if the sender addresses mail to you at your old hosting service and you do not download it before the pointer to the `ªdom2m switches to the new server. Also, `ªemloss could occur if the user name at `ªdom2m is not valid and it is not picked up by the "Catch-all" facility - this is true in particular for the user name "mail" unless you set up a specific re-direction for that user name.
• An `ªimails is the server from which you download your e'Mails, it always needs a user name and password but to find it amongst the 2 billion Internet addresses you need to know either the exact number OR access it by a name, usually containing the `ªdom2m. As the name switches pointer from the old hosting service during `ªtranp to the new "the old" is almost impossible to find after the switch. This is the root cause of the problem that we are addressing in this page.
• An `ªemcli is normally a Windows-based PC but many others are available and supported by our servers but those instructions on this page which refer to `ªemcli will not be relevant.
• The `ªraccts are those e'mail accounts which have a `ªimails which has a name containing the `ªdom2m.

Contents of page 'Intelligent Contact Form' are:

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Contents of page 'Mail Hosting Summary' are:

eMail hosting - Summary and comparison chart

Please read <`ªrep1#fmonty'>Full description of hosting Services if this is not detailed enough for you.

Price List for Services - UK Pounds Sterling (£) excluding VAT

Main Course - £100 per annum.

Starters - from £15 per annum for domain registration and management (technical and renewals) through to £60 per annum for 5 (pop3) eMail accounts and your own 100MB on an eMail server with SPAM identification and tagging.

As part of the ordering process you will be required to confirm that you have read, understood and will comply with our Terms of Service and Acceptable Use, you may wish to read them now at ª`Linkmailosa.

Comparison chart

The Control Panel is the increasingly popular Ensim, the user manual can be seen here but be aware that it is 87 pages long and written to be read rather than referenced.

Contents of page 'PC and Web-Mail Usage' are:

Net Business Goals Hosting services - e'Mail management

Summary - please note the whole page is ©Net Business Goals

If you have already used e'Mail elsewhere you will know that if you do not have a plan for managing them they will cause you a serious amount of pain, time and effort.

There are many guides available for avoiding SPAM and managing notes into folders so that is not repeated here. This guide is about how to use our specific facilities to the best effect.

If you want to skip directly to any of the following then you can click on the item in the list:

• Use secure Form-to-Mail and Contact details manager to avoid placing your contact details on your Web Site
  • <`ªtrefCont1>eMail addresses that are in plain text can be harvested by robots looking in ordinary pages for text such as mailto:abuse@localhost or in simple Web Forms for hidden fields such as <input type=hidden name=recipient value='mailto:abuse@localhost'>.
  
  We provide this service for any Web Site (Hosted by us or not!) at a small additional charge to your hosting fees.
• Managing e'Mail on a PC (eg. MS Outlook):
  • <`ªtrefSetDel>Set deletion for a number of days after download plus always on delete
• Managing e'Mail using Squirrel Mail
  • Use a secure link - <`ªnurefs/hawk.xssl.net/~yourdomain/squirrelmail> can be bookmarked by right-clicking on this link
  • <`ªtrefPurge1>Empty your Trash can at least once per week
  • <`ªtrefSM+EMC>Use an e'Mail client as well as Squirrel Mail so that important e'Mails that you do not discard are stored on your PC and backed up from there.
• Set up more than one e'Mail account
  • <`ªtrefNotSad>Don't use your Site admin account for regular e'Mails as important mail may get lost.
  • <`ªtrefMor1em>Creating a second account allows you to retain contact with "Web contacts" even if your first account has problems. Note that you MUST place restrictions on space used by each e'Mail user to avoid all your accounts becoming unusable.

1. Go to the "Mail" tab as described in (1) above, select the relevant account with a single click and then click on Properties which you will find on the Big buttons down the Right Hand Side.
2. In Properties - choose the "Advanced" Tab and then SE-lect the "Leave a copy on server" - ie it should be a small square box.¹ with a black "tick" in it. You must also set the period to keep the e'Mails - 28 days should be ample. If you choose the option "delete files at server when deleted from Trash Bin" then be aware that those delete actions you perform in this identity will cause the original e'mail account never to see those e'Mails.
3. Then click on the "Servers" Tab and change the `ªimails to the set of numbers including the dots that you made a note of from the results of the "ping" process.
4. Click on the relevant "OK" buttons until you are back at the Outlook main screen(s) ready to read mail.
5. Click on "Send/Recv" to download your e'Mails from your `ªoldes but note that it will leave them on the server because of ¹ above.

   Bear in mind that you will be intentionally creating duplicate e'mail messages when you retrieve them first on this account because you will have left them on the server for the original account to handle as "normal".

6. Once you have proved to yourself that this copy of your old `ªemcli account is downloading e'mail successfully² you do not need to use it again until immediately after the domain name has been "switched".

WebMail usage and quick way to see if `ªtranp is over

Your welcome page will contain a link to the WebMail package that allows you to see your e'Mails from a browser client - eg Internet Explorer at work rather than Outlook Express at home - both accessing the same InBox.

Because you can access this without having to be physically at your own PC with it powered up and connected to the Internet you may find this is a useful way of checking if your new e'Mail account(s) are receiving mail. As soon as you are aware this is happening then you should use the `ªemcli copy account in your "New identity" (as in ² above) to download any e'mails that have been mis-directed or not downloaded in `ªtranp.

Glossary of terms

To keep the text as brief and readable as possible we have used the terms:

• The `ªdom2m to our service is the one (which you just agreed to purchase) which is currently running on another companies hosting service. This is normally the piece AFTER the 'www'. To be more precise in Internet terms it is a TLD or Top Level Domain, beneath which a company could have one or many sub-domains.
• For a short duration of time the "pointer" to the `ªdom2m will be in a state of flux as thousands of DNSs (Directory Name Servers) across the globe propagate millions of changes per week. However, `ªtranp we define is much longer in that from the initiation of the request to change such a pointer to it happening could be anything between seconds and weeks because depending upon who owns the domain name - the process could involve people and not all of them are necessarily seeing your request as their current top priority.
• During `ªtranp `ªemloss will occur if the sender addresses mail to you at your old hosting service and you do not download it before the pointer to the `ªdom2m switches to the new server. Also, `ªemloss could occur if the user name at `ªdom2m is not valid and it is not picked up by the "Catch-all" facility - this is true in particular for the user name "mail" unless you set up a specific re-direction for that user name.
• An `ªimails is the server from which you download your e'Mails, it always needs a user name and password but to find it amongst the 2 billion Internet addresses you need to know either the exact number OR access it by a name, usually containing the `ªdom2m. As the name switches pointer from the old hosting service during `ªtranp to the new "the old" is almost impossible to find after the switch. This is the root cause of the problem that we are addressing in this page.
• An `ªemcli is normally a Windows-based PC but many others are available and supported by our servers but those instructions on this page which refer to `ªemcli will not be relevant.
• The `ªraccts are those e'mail accounts which have a `ªimails which has a name containing the `ªdom2m.

Contents of page 'Why Mail Only hosting' are:

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Contents of page 'Company Aims' are:

Company Aims

We prosper by delivering value to our customers. To achieve this we promise to:

• communicate in terms that you can relate to whether that is cash-flows and profit, customer loyalty and care or, if you want those translated into I.T. we can do that too - as long as we can see the relevance to your business.
• provide sound advice on the commercial exploitation of the Internet and related topics and to make it clear when and if we are not qualified to do so.
• explain in business terms what we are proposing, even if the translation into technology and delivery of a solution is complex.
• be pragmatic when "making things happen" but equally innovative, and we hope inspirational while your ideas are in their conception.
• keep you well-informed about the work that we do for you.
• have an awareness of tools, techniques, methods and related technologies which we can use to help you make good decisions when investing in projects which involve the Internet.

For instance, we have in-house skills in the areas of:

• Marketing - traditional and of course - in-depth "on-Line"
• Sales - traditional and of course - in-depth "on-Line"
• Business Analysis, specialising in the translation into Information Technology
• Server technologies - PC to Mainframe
• Client technologies and user interfaces - Windows and not

Over the past 5-6 years we have also developed a capable and reliable network of associates who we can introduce to clients (or sub-contract if preferred) in related areas such as:

• Hosting services (or ISPs as they are often referred-to)
• Graphical designers
• Press Relations

Contents of page 'Client Privacy' are:

Net Business Goals - Privacy Statement

We promise:

• not to take information from you without both your knowledge and consent
• not to use any information that you provide for any purpose other than the reason that you intended. For example if you want us to reply to an e'mail then we will need to use your e'mail address to do so.
• in particular that we will only use addressing information (e'mail, telephone, Fax or postal) when you have requested us to do so.
• to store your information on our server in such a way that it cannot be accessed by any other user than the one allocated to you. Note that you are responsible for your password - choosing something which is not easy to guess (ie susceptible to a "brute force" guessing attack) and afterwards in keeping other people from having access to it.
• to store all passwords in an encrypted (1-way) format which does not have a decrypting algorithm. This means that even our application support or hosting staff cannot tell you what your password is so please be careful with your master password in particular - our only option will be to set it to something that we can communicate to you in some relatively secure manner.
• to always allow you the ability to administer your own details, including any subscriptions to mailing lists. This includes the deletion of your account such that it can no longer be accessed - even by you.
• to use mailing lists at whatever frequency is originally advertised for that list or less if that is appropriate.
• never to provide your details to any other company or organisation unless legally required to do so.
• that if this company is ever the subject of a takeover then the owners will make one of the conditions of sale that the above list is honoured for all existing users and that you will be contacted by e'mail to confirm (default to be "No") your desire to continue using this site under the new ownership.

And if you are still sceptical:

We will also allow you to enter personal details that are blatantly incorrect (eg Santa Claus, North Pole, Mr M. Mouse et. al., ) unless in doing so we would be acting illegally, improperly or it would affect the system or other users, but:

• Your use and benefits from this site may be impaired if you do this but we recognise that until we have established your trust then this may be your preferred option.
• Note that some self-administration functions on this site will require verification via e'mail so you will need a valid e'mail address - even if only a temporary HotMail account if for instance you wish to (auto-)register for an account.
• Your security level on this site will be restricted until further authentication of your identity is provided and a valid business "need for access" is established.

Contents of page 'Log in to site' are:

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Contents of page 'History of the company' are:

Company History

Formed in November 1997, the company founders are brother and sister team, Mark and Jacqueline Ross. Net Business Goals is based in Manchester, England.

Jacqueline initially realised the potential of industry and the web, whilst Mark recognised the business need for practical and non-technical advice. Between them they started Net Business Goals, originally working for clients in the North West. Since then, Net Business Goals has been engaged by companies across the UK.

Both Mark and Jacqueline work from home-based offices to ensure client costs are down and productivity is high. Mark is an advocate of "teleworking" and the flexibility this offers to such workers and their clients.

Our Associates

Although we have built an extensive network of professionals who have earnt our mutual trust this is not a list that we would make available of our Web Site other than what you might presume from our list of clients (ª`Linkclients).

One exception to that rule due to his relationship with the company and the potential benefits that he brings to our own capability is Brian Robinson.

Brian brings 20-plus years of I.T. Application skills from more than fifty significant customer projects while working for a blue-chip I.T. company. See Background of Brian Robinson - an Associate of Net Business Goals for details of past projects and experience.

Brian will not be working as an employee of Net Business Goals and can be contacted directly at e-Mail BR:
from 6th April 2003.

Contents of page 'Site Map' are:

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Contents of page 'Log in to site' are:

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